Additional Info

1. Manages and coordinates all patient check-in and guest and vendor arrival services. (E)
2. Leads the hiring process of medical receptionists in collaboration with Manager of MMI Patient Information Office. (E)
3. Supervises, trains, and provides ongoing development of all Patient Information Office (PIO) medical receptionist staff and ensures their understanding of check-in process and guest and vendor arrival services, daily work effort, and proper handling of accounts. (E)
4. Coordinates and directs the workload of the PIO medical receptionist staff. (E)
5. Stays informed of updated patient access, registration, and check-in procedures and guest and vendor arrival requirements and assists with implementing written guidelines that govern best practices regarding institute patient check-in and guest and vendor arrival procedures. (E)
6. Collects daily total patient payments and annotates appropriate deposit information for Patient Financial Services. (E)
7. Responsible for providing Medical Receptionists with the most up-to-date information, policies, procedures for entering patient demographics and checking patients in.
8. Attends all Nebraska Medicine Registration Education Experience Forum (REEF) and EPIC Ambulatory training. (E)
9. Provides training for Medical Receptionist based on REEF, EPIC Ambulatory training, and EPIC upgrades.
10. Plans, assigns and directs work; completes performance appraisals, rewards and disciplines employees. (E)
11. Maintains positive customer service at all times, assisting staff in resolving issues with check-in and scheduling returns. (E)
12. Ensures compliance with processes, policies, and regulatory requirements. (E)
13. Manages escalated issues at the check-in desk as needed. (E)
14. Manages customer concerns/complaints and resolves issue. (E)
15. Approves leave, coordinates leave with all PIO staff and Manager of MMI Patient Information.
16. Ensures check-in desks are staffed appropriately based on clinic needs, and manages check-in desk coverage needs. (E)
17. Other duties as assigned. (D)

1. Supports patient scheduling by scheduling returns at check-out and after an appointment based on provider request. (E)
2. Maintains knowledge of provider scheduling preferences. (E)
3. Schedules patients when required through scheduling workflow or by contacting other clinics, departments or facilities for scheduling purposes as required. (E)
4. Manages workflow for medical receptionist in scheduling return appointments for providers. (E)
5. Other duties as assigned. (D)

1. Utilizes the system reviewing scheduling back-loads to ensure that patient demographics and insurance information is current, complete and scheduled correctly.
2. Review assigned work queues on a daily basis, investigating and correcting registration related errors. (E)
3. Process and complete referrals as required. (E)
4. Reviews all telehealth appointments ensuring the “Consent to Treat” is active and signed appropriately. (E)
5. Informs the Manager of MMI Patient Information Office of trends regarding scheduling concerns and improper loading of information. (E)
6. Responsible for ensuring patient payments are submitted to Nebraska Medicine Patient Financial Services appropriately.  (E)
7. Responsible for billing of Psychology claims. (E)
8. Orders supplies for PIO. (E)
9. Other duties as assigned. (D)

Errors in scheduling would negatively impact the flow of patients seen in clinic. Incorrect information entered at check-in could cause delays in billing and reimbursement.

Determined within a relatively short period of time

NA

Decisions at this level can impact patient care and affect MMI's reputation with referring physicians, providers and patients.

The position works under general supervision, with assignments based on departmental goals. Employees are expected to manage routine duties and projects independently, with progress reviewed through regular meetings and periodic evaluations.

Yes

Office/ Service,Temporary/ On-Call,Students

Limited Supervision:
This role offers oversight and support to staff, including assigning tasks, providing performance feedback, and offering mentoring.

Office

NA

NA

NA

NA

NA

NA