Additional Info

General Position Information

Position Number: 00090979	Working Title: Medical Lab Client Srv Representative
Department Name: Pathology, Microbiology & Immunolog UNMC	Reports To Title: Asst Manager, Regional Path Srvs Oper

Position Description Details

Responsibilities and Duties

RESPONSIBILITY	TIME SPENT PERCENTAGE	ESSENTIAL FUNCTION	TASKS
Patient Care Duties	85		1. Receive and process human and environmental samples which may include: blood, urine, sputum, feces, exudates, secretions, tissue and body fluids from RPS and NPHL customers. (E) 2. Verifies the information on the specimen and requisition match by checking all incoming specimens for proper and precise labeling and collection. Notifies the appropriate personnel for any corrections. (E) 3. Orders tests as requested. Labels, distributes and/or stores (possible aliquoting) patient specimens for laboratory testing, following appropriate protocol for specimen and/or test. (E) 4. Report laboratory test results accurately to customers including STATS and/or critical values. (E) 5. Provide clients accurate information to inquiries regarding test availability, specimen requirements, test fees, and procedures of RPS and NPHL. (E) 6. Triage all inquiries via phone, or in person from Pathologists, internal and external customers, couriers etc., relating to the services provided by RPS and NPHL in a courteous and professional manner. (E) 7. Responsible for specimen collection and all aspects for legal chain of custody related to paternity testing. (E) 8. Investigates areas of customer concerns/problems and provide customer with resolution and/or notify appropriate personnel for follow up. (E) 9. Provide staffing coverage, which may include weekends and occasional evening shifts. (E)
Quality Assurance (QA)/Other Duties	15		1. Perform daily QA check for accuracy on tests ordered, patient/client and other information provided on requisitions. (D) 2. Troubleshoot remote print/faxing system and work with LIS office in determining resolution. (D) 3. Perform all filing functions of test requisitions and subsequent reports as needed. (D) 4. Assist in distributing client supplies. (D) 5. Perform other duties as the need arises. (D)

RESPONSIBILITY

TIME SPENT PERCENTAGE

ESSENTIAL FUNCTION

TASKS

Patient Care Duties

1. Receive and process human and environmental samples which may include: blood, urine, sputum, feces, exudates, secretions, tissue and body fluids from RPS and NPHL customers. (E)
2. Verifies the information on the specimen and requisition match by checking all incoming specimens for proper and precise labeling and collection. Notifies the appropriate personnel for any corrections. (E)
3. Orders tests as requested. Labels, distributes and/or stores (possible aliquoting) patient specimens for laboratory testing, following appropriate protocol for specimen and/or test. (E)
4. Report laboratory test results accurately to customers including STATS and/or critical values. (E)
5. Provide clients accurate information to inquiries regarding test availability, specimen requirements, test fees, and procedures of RPS and NPHL. (E)
6. Triage all inquiries via phone, or in person from Pathologists, internal and external customers, couriers etc., relating to the services provided by RPS and NPHL in a courteous and professional manner. (E)
7. Responsible for specimen collection and all aspects for legal chain of custody related to paternity testing. (E)
8. Investigates areas of customer concerns/problems and provide customer with resolution and/or notify appropriate personnel for follow up. (E)
9. Provide staffing coverage, which may include weekends and occasional evening shifts. (E)

Quality Assurance (QA)/Other Duties

1. Perform daily QA check for accuracy on tests ordered, patient/client and other information provided on requisitions. (D)
2. Troubleshoot remote print/faxing system and work with LIS office in determining resolution. (D)
3. Perform all filing functions of test requisitions and subsequent reports as needed. (D)
4. Assist in distributing client supplies. (D)
5. Perform other duties as the need arises. (D)

Zone Definition Factors

Impact

How quickly is the overall correctness of the work of an incumbent in this position typically determined?:

Very quickly determined

Include budget dollars, value of assets, and impact in terms of organizational exposure to risk/liability.

Describe the budgetary accountabilities for this position:

None

What impact do the decisions/recommendations made by the position have on the department/campus?:

Decisions made by this position will impact quality patient care.

Contacts and Communications

TYPE OF CONTACT	LEVEL OF CONTACT	FREQUENCY OF CONTACT	PURPOSE OF CONTACT
Nebraska Department of Health and Human Services	External to UNMC	As needed	To obtain anwers to public health questions or answer inquiries from the department of health and human services.
People calling about paternity testing.	External to UNMC	As needed	1. To inform callers about the paternity testing requirements and details. 2. To set up appointments for specimen collection.
RPS and NPHL clients	External to UNMC	As needed	1. To verify orders, specimen requirments, triaging of problems with requisition and/or specimen. 2. To report critical test values. 3. To obtain information for sending reports. 4. Requesting additional information.
Various laboratory departments at The Nebraska Medical Center.	External to UNMC	As needed	1. To verify test information. 2. Requesting add on testing. 3. Verify when test results will be released. 4. Ask and/or answer questions as needed.
County Public Health Departments	External to UNMC	As needed	1. Obtaining additional information about testing requests and specimens. 2. Informing them of test changes, specimen requirements etc.

Supervision Received

Supervision of this position will be done by RPS assistant manager.

Supervision Exercised

Does this position supervise?:

Type of Supervision Exercised:

Work Environment & Physical Demands

Working Environment

Office,Lab,Clinical

Patient Care and Contact - Age Specific Competency

Check the appropriate box(es) that describes the Age Specific population(s) served within the scope of this position.

All Age Group

Activity Frequency

Sit: Frequently (34-66%)	Bending: Occasionally (1-33%)
Stand: Frequently (34-66%)	Kneeling: Occasionally (1-33%)
Walk: Frequently (34-66%)	Reaching: Occasionally (1-33%)
Drive Motor Vehicle: Not Required	Crawling: Not Required
Squatting: Occasionally (1-33%)	Climbing: Not Required

If other, please explain:

Lift, Carry, Push, Pull Activity

Lift: Occasionally (1-33%) 21 - 40 lbs	Push: Occasionally (1-33%) 21 - 40 lbs
Carry: Occasionally (1-33%) 21 - 40 lbs	Pull: Occasionally (1-33%) 21 - 40 lbs

If other Lift, Carry, Push, Pull, please explain:

Exposure

Animals (Category 1): NO	Moving Machinery: NO
Animals (Category 3): NO	Biohazardous Material: YES
Blood & Bloody Fluids: YES	Uncomfortable temperature/ humidity: NO
Radiation/ Radioactive: NO	Noise: YES
Chemical Hazards: YES	Working from Heights: NO
Electrical Hazards: NO	Confined Space: NO
3B or Class 4 Laser: NO	Dust and Dusty environments: NO
Hot Work: NO

If other exposure, please explain:

Use of Protective Equipment

Hearing Protection: NO	Eye Protection: NO
Half or Full Face Reusable Respirator: NO	Protective Clothing: YES

If other protection, please explain:

Use of Hands/ Wrists

Keyboard: YES	Pipefitting: NO
Fine Manipulation: YES	Grasping: YES
Repetitive Motion: YES

If other use of hands/ wrists, please explain:

Sensory

Ability to Speak: YES	Depth Perception: YES
Hearing: YES	Distant Vision: YES
Sight: YES	Near Vision: YES
Color Vision: NO	Peripheral Vision: NO

Emergency Conditions

During emergency conditions due to severe weather, natural disasters, major utility failures, or other unplanned events, certain personnel are activated to minimizethe impacts of emergencies and disasters, and to protect people, property, and restore the primary mission of the University of Nebraska Medical Center.These personnel occupy positions which are designated as 'Essential Positions.'

Essential: