Additional Info

General Position Information

Position Number: 00089980	Working Title: Customer Service Clerk
Department Name: Center for Healthy Living UNMC	Reports To Title: Manager, CFHL & Central Scheduling

Position Description Details

Responsibilities and Duties

RESPONSIBILITY	TIME SPENT PERCENTAGE	ESSENTIAL FUNCTION	TASKS
Customer experience Currently: Athletic equipment check out, setup, and take down.	60	X	Welcome, greet, and assist members and visitors, whether engaging face-to-face or over the phone. Check for proper identification via facility management software or sign-in sheets when entering the facility Handle customer accounts and delinquent accounts as they arise during check-in. Be knowledgeable and able to answer inquiries about membership and class options. Assist customers in CFHL membership, program, or service sign-up. Conduct facility tours for guests, as needed. Ensure member and visitors follow all CFHL member guidelines and procedures. Proactively address member and visitor concerns or complaints. Other office duties as assigned. Currently Welcome, greet and assist all student, members and others who enter our facility Assist member with memberships. Verify membership in databases. Open and close facility.
Front Desk Responsibilities Currently Collect payments and ring out cash register	20	X	Responsible for facility opening and closing following the department procedure. Communicates daily activities for shift transfer. Responsible for money handling of payments of memberships, services, event/league events. Run cash reports as part of closing. Accurately completed the process of new, canceled, or renewed memberships in the facility management software. Assist with locker purchase and locker-related issues. Check out equipment to members. Currently 1. Collect payments for memberships, event/league fees (E) 2. Run cash register reports when closing (E)
General Facility and Equipment Cleaning Currently: General cleaning of facility and equipment	20	X	Conduct hourly walk throughs, report any issues or damage, and ensure the facility is tidy. Wipe down and sanitize facility/fitness equipment regularly and/or put away equipment left out by members. Sweep and/or vacuum various floors. Stage intramural equipment for use, when needed. Seasonal cleaning projects. Currently: Disinfect and dust athletic equipment and locker rooms (E) Sweep and/or vacuum various floors and the gymnasium (E) Seasonal cleaning projects (D) Set up volleyball, badminton nets, ping pong tables Take down athletic equipment after use. Check out equipment to members.

RESPONSIBILITY

TIME SPENT PERCENTAGE

ESSENTIAL FUNCTION

TASKS

Customer experience Currently: Athletic equipment check out, setup, and take down.

Welcome, greet, and assist members and visitors, whether engaging face-to-face or over the phone.
Check for proper identification via facility management software or sign-in sheets when entering the facility
Handle customer accounts and delinquent accounts as they arise during check-in.
Be knowledgeable and able to answer inquiries about membership and class options. Assist customers in CFHL membership, program, or service sign-up.
Conduct facility tours for guests, as needed.
Ensure member and visitors follow all CFHL member guidelines and procedures.
Proactively address member and visitor concerns or complaints.
Other office duties as assigned.

Currently

Welcome, greet and assist all student, members and others who enter our facility
Assist member with memberships.
Verify membership in databases.
Open and close facility.

Front Desk Responsibilities Currently Collect payments and ring out cash register

Responsible for facility opening and closing following the department procedure.
Communicates daily activities for shift transfer.
Responsible for money handling of payments of memberships, services, event/league events.
Run cash reports as part of closing.
Accurately completed the process of new, canceled, or renewed memberships in the facility management software.
Assist with locker purchase and locker-related issues.
Check out equipment to members.

Currently

1. Collect payments for memberships, event/league fees (E)
2. Run cash register reports when closing (E)

General Facility and Equipment Cleaning Currently: General cleaning of facility and equipment

Conduct hourly walk throughs, report any issues or damage, and ensure the facility is tidy.
Wipe down and sanitize facility/fitness equipment regularly and/or put away equipment left out by members.
Sweep and/or vacuum various floors.
Stage intramural equipment for use, when needed.
Seasonal cleaning projects.

Currently:

Disinfect and dust athletic equipment and locker rooms (E)
Sweep and/or vacuum various floors and the gymnasium (E)
Seasonal cleaning projects (D)
Set up volleyball, badminton nets, ping pong tables
Take down athletic equipment after use.
Check out equipment to members.

Zone Definition Factors

Impact

How quickly is the overall correctness of the work of an incumbent in this position typically determined?:

Determined within a relatively short period of time

Include budget dollars, value of assets, and impact in terms of organizational exposure to risk/liability.

Describe the budgetary accountabilities for this position:

None

What impact do the decisions/recommendations made by the position have on the department/campus?:

None

Contacts and Communications

TYPE OF CONTACT	LEVEL OF CONTACT	FREQUENCY OF CONTACT	PURPOSE OF CONTACT
Faculty, students and employees	Internal to UNMC	Daily	1. Verify member access. 2. To give information regarding memberships and information about our facility.
General Public	External to UNMC	Daily	1. Verify member access. 2. To give information regarding memberships and information about our facility. Currently;To give information regarding memberships and information about our facility.

Supervision Received

No supervisor position description specified.

Supervision Exercised

Does this position supervise?:

Type of Supervision Exercised:

Work Environment & Physical Demands

Working Environment

Office,Other/ Combined

If Other/Combined Environment, please explain:

Gymnasium, exercise equipment

Patient Care and Contact - Age Specific Competency

Check the appropriate box(es) that describes the Age Specific population(s) served within the scope of this position.

Adult (18-65 years)

Activity Frequency

Sit: Occasionally (1-33%)	Bending: Occasionally (1-33%)
Stand: Occasionally (1-33%)	Kneeling: Occasionally (1-33%)
Walk: Occasionally (1-33%)	Reaching: Occasionally (1-33%)
Drive Motor Vehicle: Not Required	Crawling: Occasionally (1-33%)
Squatting: Occasionally (1-33%)	Climbing: Occasionally (1-33%)

If other, please explain:

None

Lift, Carry, Push, Pull Activity

Lift: Occasionally (1-33%) 41 - 60 lbs	Push: Occasionally (1-33%) 41 - 60 lbs
Carry: Occasionally (1-33%) 10 lbs	Pull: Occasionally (1-33%) 10 lbs

If other Lift, Carry, Push, Pull, please explain:

None

Exposure

Animals (Category 1): NO	Moving Machinery: YES
Animals (Category 3): NO	Biohazardous Material: NO
Blood & Bloody Fluids: YES	Uncomfortable temperature/ humidity: NO
Radiation/ Radioactive: NO	Noise: NO
Chemical Hazards: NO	Working from Heights: NO
Electrical Hazards: NO	Confined Space: NO
3B or Class 4 Laser: NO	Dust and Dusty environments: NO
Hot Work: NO

If other exposure, please explain:

Use of Protective Equipment

Hearing Protection: NO	Eye Protection: NO
Half or Full Face Reusable Respirator: NO	Protective Clothing: NO

If other protection, please explain:

Use of Hands/ Wrists

Keyboard: YES	Pipefitting: NO
Fine Manipulation: YES	Grasping: YES
Repetitive Motion: YES

If other use of hands/ wrists, please explain:

Sensory

Ability to Speak: YES	Depth Perception: YES
Hearing: NO	Distant Vision: NO
Sight: YES	Near Vision: YES
Color Vision: NO	Peripheral Vision: YES

Emergency Conditions

During emergency conditions due to severe weather, natural disasters, major utility failures, or other unplanned events, certain personnel are activated to minimizethe impacts of emergencies and disasters, and to protect people, property, and restore the primary mission of the University of Nebraska Medical Center.These personnel occupy positions which are designated as 'Essential Positions.'

Essential: