Additional Info

General Position Information

Position Number: 00086399	Working Title: Membership Experience Coordinator
Department Name: Center for Healthy Living UNMC	Reports To Title: Manager, CFHL & Central Scheduling

Position Description Details

Responsibilities and Duties

RESPONSIBILITY	TIME SPENT PERCENTAGE	TASKS
Membership Experience	40	Develop, implement and promote a welcoming guest-to-member experience from when a member first walks through the door to joining our facility. This would include current and prospective members. (E) Establishes memberships, including activating, canceling, and updating in membership database. (D) Entry of information into Photo ID software for the issuing of proxy cards for entry into the fitness center. (D) Coordinates access with Campus ID Badge Office to collect student and member information to send to EZ Facilities. (E) Develop, execute, and promote, a membership retention program for new and current members and students. This would include oversite of promotional events to students, faculty, staff, and community, including open house events, membership appreciation week and other related events. (E) Provide customer service to Center for Healthy Living students, current members and prospective members. Those duties can include answering telephone calls and emails, greeting, directing and providing information to said members. (D) Develop and administer needs assessments and surveys to determine interest in, or satisfaction with, membership, facilities, events, or services that to guide the aid in Center for Healthy Living#s direction. (E) Completes comprehensive analytical and statistical reports regarding the membership operations; by providing reports and analysis on a monthly, quarterly, and annual basis.(E)
Personnel and Front Desk Management	30	Recruit, hire, train, supervise, and evaluate part-time front desk staff in customer service, sales, personal skills, development and leadership. (E) Ensure personnel coverage of the front desk during operational hours. (E) Maintains and updates front desk and POS policies and procedures and communicates weekly with all part-time staff with updates and development opportunities. (E) Conducts quarterly front desk staff development. (E) Orders departments general office supplies (D) Assists in conducting facility tours. (D) Ensures cleanliness/organization of the front desk area including folded towels, filled sanitizer, and trash clearance, etc. (D)
General Business Functions	20	Oversee department payment obligations and process all accounting transactions in SAP/ARIBA: journal entries, internal and external charges, purchase orders, goods receipts, P-card transactions, petty cash vouchers, and various other SAP functions according to UNMC policies. (E) Assist with financial records by preparing, recording and filing purchase orders and invoices to SAP and our filing system and reconciling SAP reports. (D)
Front Desk Operations	10	Updates and maintains policies and procedures regarding front desk/ memberships, facility usage, risk management, and membership guidelines. (E) Conducts and directs /bi-weekly and monthly reports to UNMC and Nebraska Medicine payroll departments for Center for Healthy Living. (D) Other duties as assigned. (D)

Zone Definition Factors

Problem Solving - Decision Making

Membership Experience Coordinator will handle various levels of decision making for staff and members.

Impact

How quickly is the overall correctness of the work of an incumbent in this position typically determined?:

Determined within a relatively short period of time

Include budget dollars, value of assets, and impact in terms of organizational exposure to risk/liability.

Describe the budgetary accountabilities for this position:

Bi-weekly and monthly membership payments, payments for purchases in ARIBA

What impact do the decisions/recommendations made by the position have on the department/campus?:

Medium, recuriting members is important to our overall operation.

Contacts and Communications

TYPE OF CONTACT	LEVEL OF CONTACT	FREQUENCY OF CONTACT	PURPOSE OF CONTACT
Students, faculty, and staff of UNMC and Nebraska Medicine, Comm	All Levels of Contact	Daily	Handles membership enrollments, provides facility overviews and tours, provides information to potential members, general information provided for campus recreation & wellness events and triages facility issues to the appropriate contact(s).
Promotional announcements	Internal to UNMC	Monthly	Promotion of memberships, membership specials and informational articles in UNMC Today.
UNMC Payroll Department	Internal to UNMC	Weekly	Processing of payroll deduction requests for membership payments

Supervision Received

The Membership Experience Coordinator will be supervised by the Director of the Center for Healthy Living. The director will provide regular communication to this role to ensure that the department and division mission are being met.

Supervision Exercised

Does this position supervise?:

Yes

What types of employees do you supervise?:

Office/ Service,Temporary/ On-Call,Students

Type of Supervision Exercised:

The Membership Experience Coordinator will oversee a small team of office, temporary, and/or student workers who will assist in coverage of the facility's welcome desk. This role will train, equip, evaluate and discipline these staff roles.

Work Environment & Physical Demands

Working Environment

Office,Other/ Combined

If Other/Combined Environment, please explain:

Fitness and Exercise enviornment

Patient Care and Contact - Age Specific Competency

Check the appropriate box(es) that describes the Age Specific population(s) served within the scope of this position.

Adult (18-65 years),Geriatric (65 and older)

Activity Frequency

Sit: Frequently (34-66%)	Bending: Occasionally (1-33%)
Stand: Occasionally (1-33%)	Kneeling: Occasionally (1-33%)
Walk: Occasionally (1-33%)	Reaching: Occasionally (1-33%)
Drive Motor Vehicle: Not Required	Crawling: Occasionally (1-33%)
Squatting: Occasionally (1-33%)	Climbing: Occasionally (1-33%)

If other, please explain:

None

Lift, Carry, Push, Pull Activity

Lift: Occasionally (1-33%) 41 - 60 lbs	Push: Occasionally (1-33%) 41 - 60 lbs
Carry: Occasionally (1-33%) 21 - 40 lbs	Pull: Occasionally (1-33%) 21 - 40 lbs

If other Lift, Carry, Push, Pull, please explain:

None

Exposure

Animals (Category 1): NO	Moving Machinery: YES
Animals (Category 3): NO	Biohazardous Material: NO
Blood & Bloody Fluids: YES	Uncomfortable temperature/ humidity: NO
Radiation/ Radioactive: NO	Noise: YES
Chemical Hazards: NO	Working from Heights: NO
Electrical Hazards: NO	Confined Space: NO
3B or Class 4 Laser: NO	Dust and Dusty environments: NO
Hot Work: NO

If other exposure, please explain:

None

Use of Protective Equipment

Hearing Protection: NO	Eye Protection: NO
Half or Full Face Reusable Respirator: NO	Protective Clothing: NO

If other protection, please explain:

None

Use of Hands/ Wrists

Keyboard: YES	Pipefitting: NO
Fine Manipulation: YES	Grasping: YES
Repetitive Motion: YES

If other use of hands/ wrists, please explain:

None

Sensory

Ability to Speak: YES	Depth Perception: NO
Hearing: YES	Distant Vision: NO
Sight: YES	Near Vision: YES
Color Vision: NO	Peripheral Vision: YES

Emergency Conditions

During emergency conditions due to severe weather, natural disasters, major utility failures, or other unplanned events, certain personnel are activated to minimizethe impacts of emergencies and disasters, and to protect people, property, and restore the primary mission of the University of Nebraska Medical Center.These personnel occupy positions which are designated as 'Essential Positions.'

Essential: