| Department Name: Ofc of Financial Support/Scholarship UNO | Working Title: Asst Dir Fin Support & Outreach |
| Holder Name: | FLSA Designation: Exempt - Administrative Professional |
| FTE: |
| RESPONSIBILITY | TIME SPENT PERCENTAGE | ESSENTIAL FUNCTION | TASKS |
|---|---|---|---|
| Lead and Train Outreach Team | 70 | X | Provide leadership, guidance, and training for professional staff and part-time federal work-study and student worker employees. Responsible for development and execution of proactive customer service (phone, email, face to face advising, and virtual advising) efforts in the Office of Financial Support and Scholarships. Team is responsible for financial aid processing of specialized student populations. |
| Execute Communication and Outreach | 10 | X | Responsible for development and execution of communication and outreach to students and families. |
| Social Media and Website Maintenance | 10 | X | Responsible for development and execution of social media and FSS website maintenance. |
| Administer Federal Work-Study | 10 | X | Administer the federal work-study program. |
Requires the ability to apply, integrate and communicate extensive theoretical information within a recognized professional field. Facilitates and/or establishes the achievement of functional area objectives. Requires knowledge of all related functional areas. May require the operation of highly complex equipment/tools. Exceptional attention to detail, strong problem-solving skills and a willingness and ability to work in a change-oriented environment. Must have effective listening and communication skills. Demonstrated ability to work independently. Must have an understanding and experience with MS Office products and reporting from / maintaining relational databases. Recommended experience involves PeopleSoft and MavConnect (Salesforce) software. |
Decisions/problem resolutions require synthesis/analysis in the use of theories and accepted principles. Programs/projects are governed by broad objectives, policies and/or theories. Requires the use of creativity in dealing with unprecedented activities. |
Actions and decisions in this job have significant impact to the short-term performance of the Program/Team and exert an impact to its long-term success. The job exerts a considerable impact on decisions and final results typically affecting either an entire functional area or a major university activity; and may have unique accountability for financial and program or project objectives. Errors effect business operations, services and other individuals which may require special interventions to correct. |
Regular contact that involves exchanging advice and opinions as well as occasionally conveying conceptual ideas of a critical and/or long-range nature. Requires the use of judgment, timing, and persuasion to gain cooperation in the face of differences of opinion or controversy. |
Responsible for conducting specialized assignments or developing programs under only general direction and guidance. [3] |
Does this position supervise?:
Yes |
What types of employees do you supervise?:
Managerial/ Professional,Students |
Type of Supervision Exercised:
Establishes performance standards for designated programs and/or areas of specialization. Directs staff to include hiring, discipline, transfers, promotions, and salary changes. [4] |
Office |
If Other/Combined Environment, please explain:
NA |
| Sit: Continually (67-100%) | Bending: Occasionally (1-33%) |
| Stand: Occasionally (1-33%) | Kneeling: Occasionally (1-33%) |
| Walk: Occasionally (1-33%) | Reaching: Occasionally (1-33%) |
| Drive Motor Vehicle: Not Required | Crawling: Not Required |
| Squatting: Occasionally (1-33%) | Climbing: Not Required |
| Lift: Occasionally (1-33%) 11 - 20 lbs | Push: Occasionally (1-33%) 11 - 20 lbs |
| Carry: Occasionally (1-33%) 11 - 20 lbs | Pull: Occasionally (1-33%) 11 - 20 lbs |
If other protection, please explain:
NA |