Additional Info

• Leverage a creative and collaborative approach to the design, development, and implementation of non-credit courses, micro-credentials, professional development offerings, and workforce-aligned digital learning experiences.

• Collaborate with faculty subject matter experts, business and industry partners, and external stakeholders to organize content, define learning objectives, and develop engaging online learning materials.
• Design and integrate multimedia, interactive learning activities, assessments, and e-learning content using instructional design and authoring tools to support learner engagement, accessibility, and effective knowledge application across academic and professional learning initiatives.
• Support the development of e-learning and multimedia content for faculty and staff professional development initiatives related to teaching, learning, instructional technology, and digital pedagogy.
• Support all phases of course development including content production, LMS integration, quality assurance, revision, and implementation of technology-enhanced learning experiences.

• Coordinate and manage multiple course and micro-credential development projects simultaneously, ensuring timelines, deliverables, and project goals are met.
• Serve as a primary point of contact for faculty, business partners, and external stakeholders throughout the development process, maintaining high standards of professionalism, clear communication and strong working relationships.
• Independently manage project workflows, track progress, prioritize tasks, and proactively identify solutions to support the successful delivery of high-quality digital learning experiences.

• Serve as the primary point of contact for technical support related to non-credit and micro-credential courses within the Learning Management System (LMS).
• Provide Tier 1 support to faculty, staff, business partners, and external learners by troubleshooting course access, navigation, content delivery, and instructional technology issues.
• Assist with the implementation and support of digital learning tools, multimedia content, and course technologies while ensuring courses meet accessibility, usability, and quality standards.

Perform other duties as assigned in support of the mission and evolving priorities of the Office of Graduate Studies and Academic Innovation.

Requires the ability to utilize advanced information within a specialization. Within specialization, possesses the ability to assess/ analyze situations and adjust achieve desired objectives. Possesses knowledge of work activities outside the functional area. May require the operation of complex equipment/tools. Knowledge of instructional design and instructional technology. Moderate to high-level skill with software, including Canvas, design software (such as Adobe Creative Suite), e-learning authoring tools, Microsoft Office, and Macintosh and Windows platforms.

Decisions/problem resolutions require interpretation, discretion, and judgment based on precedent or standard operating policies and procedures. Tasks are diversified and may require some creativity in dealing with unprecedented activities. May develop recommendations influencing long-term policies related to major organizational plans. Ability to analyze and solve online accessibility breakdowns and flow of digital content, and instructional design-related issues and problems.

Actions and decisions in this job have a significant impact on the short-term performance of the Program/Team and exert an impact on its long-term success. The job exerts a considerable impact on decisions and final results, typically affecting either an entire functional area or a major university activity, and may have unique accountability for financial and program or project objectives. Errors affect business operations, services, and other individuals, which may require special interventions to correct.

Regular contact with major Programs/Teams or individuals. Job requirements involve conveying conceptual ideas regarding matters of a critical and long-range nature. Significant requirement for diplomacy, timing, and persuasion to gain concurrence or cooperation on operational issues in the face of significant differences of opinion or controversy. Interact and engage with members of the Graduate Studies & Academic Innovation staff and important external stakeholders.

This position receives direct supervision from the Sr. Instructional Designer.

General direction by supervisor by checking on completed tasks. Establishes own work schedule to achieve program objectives. Makes recommendations to superior regarding efficient functioning of program.

No

Office,Classroom

Operation of a computer mouse with their dominant hand. (Usually right).