Additional Info

Manage and troubleshoot files received from the U.S. Department of Education (ED), including both FTI and non-FTI file types.

Understand and support the full ISIR processing flow:

• Receiving incoming files
• Sending corrections
• Reviewing matches, flags, and comment codes

Maintain working knowledge of ED-published annual documentation related to Reject Codes, Comment Codes, and C-Flags and translate these requirements into institutional processes (checklists, workflows, and queries).

Support Pell Grant and Federal Student Loan operations, including:

• Eligibility review
• Awarding and disbursement logic
• File transmission to and from COD
• Reconciliation with internal systems
• Origination and disbursement
• File exchange and error resolution
• Monthly and year-end reconciliation

• Demonstrate a general understanding of data tables, fields, and relational concepts to support accurate reporting and troubleshooting.
• Identify appropriate data sources and combine them into reports or queries that support office operations.
• Apply basic logical reasoning skills when assisting with packaging configuration, including use of Equation Engine or similar rule-based tools.
• Conduct thorough testing of system changes in lower environments before deployment to production.

• Assist in batch awarding setup and execution by understanding core awarding concepts and translating them into system configuration.
• Identify, analyze, and resolve issues related to missing information, conflicting data, flags, and code-based rejections.
• Develop and maintain queries and checklists required for accurate awarding

• Provide Tier 2 support for issues related to student, parent, and guest self-service portals.
• Diagnose and communicate solutions for system-based errors or questions.

Perform other duties as needed to support the overall operations of the Financial Aid Office. This may include assisting staff, responding to phone or email inquiries or help with data-related questions and requests.

Administrative skill in budget management and thorough knowledge of the complexities of Financial Aid as well as a working knowledge of other functional areas that impact financial aid compliance. Requires creativity and critical thinking to make the office more efficient and effective as well as compliant. Effective listening and communication skills, exceptional attention to detail, strong problem-solving skills and the ability to work in a change oriented environment is essential. Commitment to equity and diversity and the success of all students. Strong work ethic and energetic, proactive, creative, collaborative and highly ethical leadership.

Demonstrated ability to lead, supervise and collaboratively work as part of a team—enrollment services team, constituents across campus, alumni and community, state, regional and national partners and stakeholders. Ability to comprehend, synthesize and analyze large amounts of information, and flexibility to adjust competing priorities in work. Strategic and inclusive leader that considers multiple viewpoints and data points to make informed decisions and develop a unified approach to achieving priorities. Comfortable with informed risk-tolerant decision-making in collaboration with senior administrators. In the absence of the Director, the position may be required to determine an appropriate resolution to a problem involving a student or staff member.

The financial aid communication strategy impacts the successful enrollment and retention of students, both prospective and currently enrolled. Additionally understanding the federal, state, and institutional complexities of financial aid ensures UNK's ability to continue help students fund their financial aid.

Highly developed interpersonal and communication skills with proven ability to collaborate students and their families, with faculty and management, staff, students, parents, alumni, and stakeholders. Highly professional image and collegial communicator with strong desire to engage with all campus, system and external constituents. Ability to inspire passion in others for UNK and to recruit and retain students.

This position receives 100% supervision from the Director of Financial Aid.

No

Operation of a computer mouse with their dominant hand. (Usually right).