| Department Name: Loper Success Hub UNK | Working Title: Loper Success Data Specialist |
| Holder Name: Lacy A Chramosta | FLSA Designation: Exempt - Skilled IT professional |
| FTE: |
| RESPONSIBILITY | TIME SPENT PERCENTAGE | ESSENTIAL FUNCTION | TASKS |
|---|---|---|---|
| Project management | 30 | X | In collaboration with staff in the Loper Success Hub, develop specifications, processes, and configuration for student success data management and communication in the CRM. Design, plan, execute and deliver Salesforce and other technology-related projects. Support development of timelines and milestones. Testing, troubleshooting and resolve issues for Success Hub team. |
| CRM Coordination & Technology Support | 20 | X | Coordinate with Success Hub stakeholders and CRM team to manage multiple integrations and technologies. Coordinate with cross-functional teams including CRM, ITS, Academic Affairs and Student Affairs teams to ensure successful project implementation, delivery and reporting. |
| Data to insights | 20 | X | Collect, analyze and interpret data related to student success metrics. Conduct quality assurance, ensure data accuracy and integrity by overseeing regular data audits. Prepare and maintain reports and dashboards to track and communicate key performance indicators. Prepare comprehensive reports and presentations to communicate findings and project status, risks, and outcomes to stakeholders. |
| System adoption and training | 15 | X | Train Loper Success Hub staff and others on CRM solutions and best practices. Drive the adoption of CRM solutions. Oversee the day-to-day activities of the CRM platform, connections to associated systems including student check-in systems at the Welcome Desk. |
| Strategic Initiatives | 15 | X | Assist in development and implementation of strategies to improve student retention and graduation rates. Contribute to outreach strategy to increase student engagement with Success Hub services. Stay current with industry trends and best practices in student success, data analytics, project management, and CRM administration. |
Requires the ability to utilize advanced information within a specialization. Within specialization, possesses the ability to assess/analyze situations and make adjustments to achieve desired objectives. Possesses knowledge of work activities outside functional area. May require the operation of complex equipment/tools. |
Decisions/problem resolutions require interpretation, discretion and judgment based on precedent or standard operating policies and procedures. Tasks are diversified and may require some creativity in dealing with unprecedented activities. |
Actions and decisions in this job have discernible impact to the short-term performance of the Program/Team and exert some impact to its long-term success. Errors reflect unfavorably on the individual, the functional area, overall business operations and potentially other functional areas. |
Regular contact that involves exchanging advice and opinions as well as occasionally conveying conceptual ideas of a critical and/or long-range nature. Requires the use of judgment, timing, and persuasion to gain cooperation in the face of differences of opinion or controversy. |
This position receives 100 supervision from the Senior Director of the Loper Success Hub |
Type of Supervision Exercised:
| Sit: Continually (67-100%) | Bending: Occasionally (1-33%) |
| Stand: Occasionally (1-33%) | Kneeling: Occasionally (1-33%) |
| Walk: Occasionally (1-33%) | Reaching: Occasionally (1-33%) |
| Drive Motor Vehicle: Occasionally (1-33%) | Crawling: Not Required |
| Squatting: Occasionally (1-33%) | Climbing: Occasionally (1-33%) |
If other, please explain:
Operation of a computer mouse with their dominant hand. (Usually right). |
| Lift: Occasionally (1-33%) 11 - 20 lbs | Push: Occasionally (1-33%) 11 - 20 lbs |
| Carry: Occasionally (1-33%) 11 - 20 lbs | Pull: Occasionally (1-33%) 11 - 20 lbs |
| Keyboard: YES | Pipefitting: |
| Fine Manipulation: | Grasping: |
| Repetitive Motion: |