Additional Info

General Position Information


Department Name: UNK Online UNKWorking Title: Online Academic Program Advisor
Holder Name: FLSA Designation: Exempt - Administrative Professional
FTE: 1

Position Description Details


Responsibilities and Duties


RESPONSIBILITYTIME SPENT PERCENTAGEESSENTIAL FUNCTIONTASKS
Advising and Student Support40X

· 

  • Provide professional academic, career, and program advising to online students, including course selection, degree planning, and navigating institutional policies.# 

  • Support students in creating academic goals and developing plans to achieve degree completion.# 

  • Identify at-risk students and proactively engage with them to provide resources and support.# 

  • Complete student program supporting documentation and process necessary requests as needed# 

Student Needs Assessment25X

  • Conduct regular reviews of students’ academic progress, identifying areas of concern and collaborating on solutions.# 

  • Facilitate referrals to campus resources such as Loper Success Hub, tutoring, financial aid, career services, and counseling.# 

Collaboration and Reporting15X

  • Act as a liaison between students and academic departments to ensure seamless communication regarding program requirements, curriculum updates, experiential learning, and degree progress.# 

  • Prepare reports and data summaries for academic departments and university leadership, including course load projections, recruitment trends, student progress, retention metrics and other data sets as needed.  

  • Participate in program review and evaluation processes to enhance the online student experience with the support of leadership.# 

Outreach and Retention15X

  • Maintain consistent communication with online students via email, phone, and virtual meetings to support retention and engagement.# 

  • Utilize technology including CRM and student audits to activate recruitment through enrollment activities which grow and retain the online student population. 

  • In partnership with marketing and leadership, develop orientation materials, workshops, or webinars tailored to online student populations.# 

Professional Development and Institutional Engagement5X

  • Stay informed on best practices in online advising, student support, and higher education trends.# 

  • Represent the UNK Online and/or the assigned subject/department on committees, task forces, or special projects as assigned.# 


Zone Definition Factors


Knowledge Skills and Abilities


Mustpossessexcellent communication and interpersonal skills.

Must use independent judgement, initiative, organization, creativity, flexibility, and technology skills on a regular and on-going basis with a focus on student success.

Must manage multiple projects and meet deadlines with accuracy, while always keeping student success the number one priority.


Problem Solving - Decision Making


Must possess problem-solving and decision-making skills.


Impact


Graduate and/or undergraduate online student recruitment, enrollment, advising, and retention.


How quickly is the overall correctness of the work of an incumbent in this position typically determined?:

Very quickly determined


Include budget dollars, value of assets, and impact in terms of organizational exposure to risk/liability.

Describe the budgetary accountabilities for this position:

None


Interactions


Must interact with and relate to college students, particularly non-traditional students in the online space.


Supervision Received


This position exercises Limited Supervision over others. This position receives Moderate Supervision from Online Academic Program Advisor II.


Supervision Exercised


Does this position supervise?:

No


Type of Supervision Exercised:

Must interact with Program Chairs, Administration, and Staff.


Work Environment & Physical Demands


Working Environment


Office


If Other/Combined Environment, please explain:

  • This position primarily supports online students and involves working in a professional setting with opportunities for remote engagement whenappropriate.##

  • Occasional evening or weekend availability may berequiredto accommodate student needs.##


Activity Frequency


Sit: Continually (67-100%)Bending: 
Stand: Occasionally (1-33%)Kneeling: 
Walk: Occasionally (1-33%)Reaching: 
Drive Motor Vehicle: Crawling: 
Squatting: Climbing: 

If other, please explain:

Operation of a computer mouse with their dominant hand. (Usually right).


Use of Hands/ Wrists


Keyboard: YESPipefitting: 
Fine Manipulation: Grasping: 
Repetitive Motion: