Additional Info

• Supervise daily operations of the Facilities Service Center, including intake and management of work orders and service requests.

• Ensure accurate entry, tracking, prioritization, and dispatching of work orders within the facilities management system.

• Monitor work order progress and follow up to ensure timely completion of maintenance and service activities.

• Develop and maintain procedures that improve service center efficiency and response times.

• Provide leadership and supervision to service center staff responsible for customer support and service request processing.

• Serve as the primary point of contact for complex or escalated service requests.

• Promote a high standard of customer service and maintain effective communication with campus departments, faculty, staff, students, and visitors.

• Oversee facilities support services for campus events including room setups, equipment requests, and logistical support.

• Monitor communication with campus departments and event planners to ensure event service needs are clearly defined and scheduled. Serve as the primary point of contact for complex or escalated servcie requests.

• Oversee communication with facilities trades teams, custodial staff, and grounds staff to ensure event setup and teardown requirements are completed on schedule.

• Oversee the campus motor pool rental program, including vehicle reservations, scheduling, and customer coordination.

• Ensure vehicles are properly scheduled, maintained, and available for campus use.

• Coordinate with facilities or transportation staff regarding fleet maintenance and operational readiness.

• Maintain records related to vehicle usage, reservations, and compliance requirements.

• Conduct quality assurance audits of completed maintenance and service work orders to verify accuracy, workmanship, and completion standards.

• Perform post-service inspections and follow up with campus customers to assess satisfaction and service quality.

• Identify trends or recurring service issues and work with facilities leadership to implement improvements.

• Work closely with facilities supervisors and trades teams to coordinate work assignments and operational priorities.

• Maintain documentation, procedures, and records related to service center operations, event services, motor pool rentals, and quality assurance audits.

This position is considered essential personnel based on job responsibilities. In the event of a campus incident, this position may be required to report to work, even during periods when the campus is closed, due to its essential nature.

Due to business necessity, this position may be required to perform tasks outside of typical job requirements at the supervisor's discretion.

Requires the ability to utilize advanced information within a specialization. Within specialization, possesses the ability to assess/analyze situations and make adjustments to achieve desired objectives. Possesses knowledge of work activities outside functional area.

Decisions/problem resolutions require interpretation, discretion, and judgement based on precedent or standard operating policies and procedures. Tasks are diversified and may require some creativity in dealing with unprecedented activities.

Actions and decisions in this job have discernible impact to the short-term performance of the program/team and exert impact to its long-term success. Errors reflect unfavorably on the individual, the functional area, overall business operations and potentially other functional areas.

Very quickly determined

Regular contact involves receiving and/or referring inquiries as well as giving or obtaining routine information relating to work being done. Requires the use of common business courtesy.

This position receives direct supervision from the Assistant Director of Facilities.

Yes

Office/ Service

This position supervises the Facilities Service Desk, Motor Pool Rental Operations, and Event Setup/Scheduling operations and the teams that perform this work.

Office