Additional Info

Serve as a welcoming greeter, schedules appointments, register patients, collect NUID and patient insurance information.  Ensures workspace and reception area is kept tidy and free from clutter presenting a professional environment. Answers multi-line telephone and responds to routine inquiries or direct calls appropriately.  Refers calls to nurses or provider from students regarding illness, procedures, etc., and from parents or medical offices regarding medical problems or reports. Is responsible for all medical scheduling to include patient appointments and referrals. Provides customer service to internal and external customers.

Checks emails on a regular basis to ensure proper and timely communication, manages voicemails, online appointment requests, and faxes. Records and collects all pertinent facts accurately from students related to medical concerns. Records patient demographics and insurance information for all encounters. Scans and files all documents into electronic health record. Communicates pertinent appointment information including clinic location, parking appointment arrival time and monies due at the time of service.

Coordinates and manages all aspects of New Student Enrollment, UNK Global (MMRs, T spots draws) admissions and Transfer Days as it relates to the Student Health clinic. Processes all incoming pre-enrollment health information and immunization records and monitors them for compliance with campus health requirements.  Place holds on student files not in compliance.  Scan/upload information into EMR.

Request, collect, process and deposit payments from patients using EMR.  Maintain cash drawer according to university policy. Track the opt-in students. Responsible for collecting insurance information, obtaining prior authorizations, and documents appropriately in patient records

Other duties as assigned as assigned by the Nursing Director.

Requires the ability to understand, interpret, apply, and communicate information within a specialization and the ability to apply limited analysis in the completion of general functional procedures. May possess knowledge of work activities outside functional area. May require the operation of moderately complex equipment/tools. Must have knowledge of general medical terms related to the operation of health clinic. Must be able to use a variety of communication devices including telephone, computer, written and verbal skills to effectively communicate with a variety of individuals.

Decisions/problem resolutions require gathering/reviewing information from several sources. Simple analysis of facts determines course of action to be taken within the limits of standard operating policies and procedures/practices. Tasks are varied and may cross several disciplines.

Actions and decisions in this job have discernible impact to the short-term performance of the Program/Team and exert some impact to its long-term success. Errors reflect unfavorably on the individual, the functional area, overall business operations and potentially other functional areas.

Ability to maintain collaborative relationships with students, faculty, and staff. Requires the ability to maintain positive relationships within the department and across campus. Requires good communications skills in direct care and management functions. Regular contact that involves giving or obtaining information as well as occasionally exchanging advice and opinions. Requires the use of common business courtesy, tact, discretion, and some persuasion to maintain cooperative associations. EXPOSURE TO HAZARDS: Exposure to blood and blood by products and body fluids. Potential of physical and verbal abuse from combative patients.

This position receives direct supervision from Nursing Director of Student Health.

Yes

Students

This position exercises direct supervision over work student students.

Office

Operation of a computer mouse with their dominant hand. (Usually right).