Additional Info

• Serve as a primary resource for students, families, and stakeholders regarding financial aid, scholarships, student employment, and university policies.
• Provide accurate, timely, and student-centered service through multiple communication channels.
• Assess student needs, resolve inquiries, and connect individuals with appropriate campus resources.
• Maintain compliance with FERPA, confidentiality requirements, and applicable regulations.
• Identify trends in student inquiries and support communication and service improvement efforts.

• Process financial aid applications, verification materials, and supporting documentation in compliance with federal, state, and institutional regulations.
• Review, track, and maintain financial aid records within university systems, ensuring accuracy, completeness, and timely processing.
• Communicate with students regarding documentation requirements and resolve application, verification, and awarding issues.
• Support regulatory compliance by applying federal financial aid guidance, maintaining accurate records, and adhering to established policies and procedures.

• Support scholarship administration, including processing and tracking external scholarship funding.
• Assist students and employers with student employment processes and related systems.
• Serve as a liaison with third-party agencies and organizations requiring financial aid-related documentation or coordination.
• Maintain accurate records and ensure compliance with applicable policies and procedures.

• Develop and maintain financial aid communications, website content, and required consumer information.
• Collaborate with campus partners to support recruitment, retention, and student success initiatives.
• Assist with presentations, outreach activities, and communication strategies that promote awareness of financial aid programs and services.

• Knowledge of financial aid regulations, compliance requirements, and higher education administrative processes.
• Strong customer service, communication, and relationship-building skills.
• Ability to analyze information, interpret policies, solve problems, and exercise sound judgment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with technology and information systems used to support student services and administrative operations.
• Commitment to professionalism, confidentiality, and student-centered service.

Requires the ability to utilize advanced information within a specialization. Within specialization, possesses the ability to assess/analyze situations and make adjustments to achieve desired objectives. Possesses knowledge of work activities outside functional area. May require the operation of complex equipment tools.

Decisions/problem resolutions require synthesis/analysis in the use of theories and accepted principles. Decisions are governed by broad objectives, policies and/or theories. Requires the use of creativity in dealing with unprecedented activities.

Actions and decisions in this job have discernible impact to the short-term performance of the Program/Team and exert some impact to its long-term success. Errors reflect unfavorably on the individual, the functional area, overall business operations and potentially other functional areas.

Regular contact that involves exchanging advice and opinions as well as occasionally conveying conceptual ideas of a critical and/or long-range nature. Requires the use of judgment, timing, and persuasion to gain cooperation in the face of differences of opinion or controversy.

This position receives primary Supervision from the Director of Financial Aid.

Operation of a computer mouse with their dominant hand. (Usually right).