Additional Info

Manage the ongoing development and implementation of a faculty and advisor systems training program for the Stellic advising and degree planner including online modules and resources, in-person training sessions and training materials. Collaborate with campus advising leaders to continuously identify needs and establish learning outcomes for a central training program for new advisors and students at the University, as well as on-going training for experienced faculty and advisors. Coordinate logistics including scheduling, promotion, participant communication and registration, material preparation, and content delivery. Assess and evaluate the effectiveness of training, in collaboration with Advising Steering Committee and following the advising project plan.

As needed and available, supports onboarding and training on TargetX/Salesforce CRM as part of a coordinated approach to using systems in student advising. Helps coordinate and combine system training materials for faculty and staff in collaboration with the Center for Teaching and Learning.

Manage the ongoing development and implementation of student training including online modules and resources, in-person training classroom sessions and other group advising sessions. Collaborate with campus advising leaders to continuously identify needs for students. Coordinate logistics including scheduling, promotion, participant communication, material preparation, and content delivery. Assess and evaluate the effectiveness of student training, in collaboration with Advising Steering Committee and following the advising project plan.

Supports collecting, analyzing, interpreting and reporting data on system usage, including periodic research into users’ experiences with advising and related systems. Supports assessment by reporting identified key performance indicators, as needed. 

Able to learn complex systems quickly and determine best ways to train other users using a variety of modes and formats. Able to clearly communicate steps to guide individuals with a wide range of skills to use technology, listen to, and observe users’ understanding and mastery of systems and platforms. Must understand the role of a degree-building platform to support student success. Understands learning or instructional environments utilizing various technology including a learning management system, content management system, constituent relationship management system or student information system. Able to work as part of a team, individually, and self-directed, to plan, manage, and carry out training to faculty, staff and student audiences. Exceptional attention to detail, strong problem-solving skills, and the willingness and ability to work in a change-oriented environment.

Requires ability to prioritize projects and triage incoming questions and respond quickly within a continually changing environment. Attention to detail. Able to coordinate a large amount of information, track and evaluate for success or adjustment. Requires ability to advise and guide partners in decisionmaking, responding to challenges, and use of resources. Experience and skill in highly complex decision-making and analyzing results. Ability to identify priorities, solve problems and to follow through on tasks.

Critical in carrying out Advising Innovations plan, especially with regard to student success strategies. Vital to effectiveness of student retention and success plan, which impacts institutional revenue and budget. Assures compliance with university academic policies.

Critical interactions with faculty, advisors, and students with differing abilities and needs. Possible interaction, reporting or communication with funder.

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