| Department Name: IT Infrastructure Services UNCA | Working Title: IT Systems Associate |
| Holder Name: | FLSA Designation: Non-Exempt |
| FTE: 1.00 |
| RESPONSIBILITY | TIME SPENT PERCENTAGE | ESSENTIAL FUNCTION | TASKS |
|---|---|---|---|
| System Implementation and Management | 45 | X | Assist with the implement and management of systems, applications, and software hosted on-premise or in the cloud. |
| Troubleshooting and Support | 30 | X | Assist in troubleshooting and supporting for the university community in accessing and utilizing systems; including on-call requirements. Answer user questions and help to keep campus communities informed regarding changes, incidents, problems, policies, and procedures related to supported systems. |
| Reporting and Documentation | 10 | Prepare and deliver reports, documentation of processes, and tracking of inventory as requested and scheduled. | |
| Research and Testing | 10 | Participate and provide input on the research and testing of new technologies. | |
| Other Duties | 5 | Other duties as assigned. |
Thorough knowledge and experience with Microsoft Windows operating systems, software, applications, and hardware. Ability to effectively maintain client expectations whose priorities will frequently adapt to change. Proven ability to interact with customers in a pleasant and positive manner during stressful situations. Ability to explain technical concepts to clients at all levels of experience and technical competencies. Ability and desire to develop and learn new skills. Under the direction of and in partnership with the NU Security team, implement and maintain security strategies, policies, and standards to protect University assets. Responsible for actively researching and reviewing security practices to make recommendations based on institutional risk and operational impact. |
Responsible for making decisions affecting the requirements, design and support of system-wide services. They must be able to make informed decisions regarding the direction and priorities of infrastructure services. Ability to develop processes that assist staff in troubleshooting complex hardware and software issues. Must be able to set goals, plan paths to reach the goal, and execute plans effectively in a timely manner. Have the ability to multi-task and manage competing priorities on duties as assigned. |
Significant impact on the operation of system-wide IT services, in many cases, providing the foundation on which all university services are built. |
Interactions could take place with faculty, staff, students and other members of the university community. Collaboration with colleagues throughout ITS and decentralized IT and working with vendors. |
Moderate supervision received |
Does this position supervise?:
No |
Type of Supervision Exercised:
Office |
| Sit: Frequently (34-66%) | Bending: |
| Stand: Occasionally (1-33%) | Kneeling: |
| Walk: Occasionally (1-33%) | Reaching: |
| Drive Motor Vehicle: | Crawling: |
| Squatting: | Climbing: |
| Keyboard: YES | Pipefitting: |
| Fine Manipulation: | Grasping: |
| Repetitive Motion: |
If other use of hands/ wrists, please explain:
Operation of standard office and computer equipment |