| Department Name: IT Academic Technology UNCA | Working Title: Audio/Video Support Specialist |
| Holder Name: | FLSA Designation: Non-Exempt |
| FTE: 1.00 |
| RESPONSIBILITY | TIME SPENT PERCENTAGE | ESSENTIAL FUNCTION | TASKS |
|---|---|---|---|
| Support Responsibilities | 80 | X | Direct responsibility for Tier 3 service and troubleshooting of audiovisual issues. This includes equipment such as: control systems (typically AMX), computer systems, audio/video switchers, audio amplifiers and mixers, projectors and displays. Work with campus networking team to troubleshoot network-related issues and maintain a/v networking requirements as needed. Support installation activities with construction superintendents, Learning Spaces team and accounting. Support on-site installation technicians to verify proper installation and operation of equipment. When necessary, also serve as a system installer. Work with other ITS functional teams to insure established organizational best practices are utilized. Provide advice and expertise during new construction projects incorporating learning spaces. Provide advice and expertise to improve standards for audio, video, control and conferencing systems. |
| Technical Responsibilities | 20 | Rewrite system programs as needed when equipment is replaced or modified. Integrate metric gathering capabilities to new and existing control system designs. |
Thorough knowledge of audio/video systems and computer technologies. Demonstrated ability to communicate effectively with Faculty/Staff with a wide range of computing/audio/video backgrounds. High degree of accuracy and attention to detail required. Under the direction of and in partnership with the NU Security team, implement and maintain security strategies, policies, and standards to protect University assets. Responsible for actively researching and reviewing security practices to make recommendations based on institutional risk and operational impact. |
This position is responsible for supporting initiatives that enable faculty and staff to learn about and to incorporate instructional technologies into their work. In the commission of these duties, the incumbent encounters a wide range of problems from a diverse group of users. This position makes decisions relating to the most effective way of communicating the information and implements these decisions into the programs. |
Errors in this position will mean immediate failure of technology equipment in the supported general classrooms, interrupting classes attended by Faculty and/or students. |
Position must interact with users and clients at all levels of the University community; Faculty, staff, students and administration. Outstanding client relationship and user-support skills are required. |
Moderate supervision received |
Does this position supervise?:
No |
Type of Supervision Exercised:
Office |
| Sit: Frequently (34-66%) | Bending: |
| Stand: Occasionally (1-33%) | Kneeling: |
| Walk: Occasionally (1-33%) | Reaching: |
| Drive Motor Vehicle: Occasionally (1-33%) | Crawling: |
| Squatting: | Climbing: |
| Keyboard: YES | Pipefitting: |
| Fine Manipulation: | Grasping: |
| Repetitive Motion: |
If other use of hands/ wrists, please explain:
Operation of standard office and computer equipment |