Additional Info

Serves as the primary IT lead for UNO Athletics, overseeing all aspects of technology support across athletic venues and events.

Coordinates with internal event teams and external vendor partners to ensure seamless, enterprise-level IT integration and support.

Collaborates with NU ITS teams—networking, security, A/V, and others— to deliver effective, scalable solutions and resolve complex issues.

Leads the planning, design, and implementation of technical solutions that align with business requirements and enhance operational outcomes.

Provides day-to-day leadership, guidance, and mentoring for technical support staff, fostering a responsive and collaborative service culture.

Oversees support operations for a range of IT systems, including servers, endpoints, A/V equipment, infrastructure, peripherals and mobile devices.

Manages task assignments and workload distribution for support staff to ensure high-quality and timely responses to user needs.

Assist in the administration and monitoring of server hardware and software to maintain reliability and performance.

Leads IT planning and support for UNO Athletics special events, ensuring all technology requirements are identified, coordinated, and executed smoothly.

Acts as the primary point of contact for IT needs during event setup, live operations, and breakdown, maintaining strong communication with athletics staff and event organizers.

Collaborates with Stakeholders to proactively identify opportunities to improve technology integration, service delivery, and attendee experience.

Provides expert recommendations to leadership on IT strategies, tools, and infrastructure enhancements to support high-quality, cost effective events.

Ensures that all event-related IT services align with broader university policies, priorities, and strategic goals.

Leads the planning and execution of technology-related projects for Client Services and UNO Athletics, including venue upgrades, conference room builds, and specialized athletics initiatives. 

Partners with NU ITS and UNO Athletics leadership to design and implement innovative IT systems, processes, and infrastructure that support long-term organizational goals.

Serves as a technology advisor on cross-functional teams, collaborating with subject matter experts to deliver tailored solutions for unique use cases.

Recommends hardware, software, and vendor services to support future-facing technology strategies across athletics and event operations.

Develops and maintains multi-year IT asset inventories and lifecycle plans, aligning with industry best practices for budgeting, maintenance, and capital improvements.

Conducts executive level presentations, product demonstrations and technical support, as needed.

Position will be expected to work irregular hours and ensure necessary support staff for technology are present as the events schedule dictates. Under the direction of and in partnership with the NU Security team, implement and maintain security strategies, policies, and standards to protect University assets. Responsible for actively researching and reviewing security practices to make recommendations based on institutional risk and operational impact.

Must have the skill and ability to logically solve computer and software problems.

Knowledge and experience of various computer architectures and their respective operating systems.

Regularly displays independent problem solving with complex technology problems.

This is a key position in a team that ensures reliable and timely support for information technology systems and venue technologies in UNO Athletics and other ITS supported areas. A high priority is placed on dependable and round-the-clock responsiveness, data security and confidentiality.

Daily interaction with Faculty, Staff, Students and Co-workers.

Limited Supervision

Yes

Managerial/ Professional,Office/ Service,Temporary/ On-Call,Students

Leads a team of staff dedicated to supporting their area(s) and buildings in scope.

Office

Operation of a standard office and computer equipment.