| Department Name: Procure-to-Pay (P2P) UNCA | Working Title: P2P Customer Srvc Specialist |
| Holder Name:  | FLSA Designation: Non-Exempt |
| FTE: 1.00 |
| RESPONSIBILITY | TIME SPENT PERCENTAGE | ESSENTIAL FUNCTION | TASKS |
|---|---|---|---|
| 40 | X | Provide customer service to the campus community in all phases of procurement and payment process. Assist university employees with questions received, responding or routing to other employees as appropriate. Process change orders, tax forms, certificates of insurance. Monitor campus commitments for completion. Facilitate campus training of P2P processes and systems through a variety of formats | |
| 30 | X | Develop relationships with departments and stakeholders to identify needs and resolve issues. Guide and educate campus users on Board of Regent and campus policies and procedures related to procure to pay. Responsible for complex help desk functions, ensuring timely resolution. Develop and maintain resource documents and communications. | |
| 30 | X | Review all purchases for competitive requirements, and reconcile complex procurement transactions. Process requisitions ensuring appropriate procurement policy Assist in special projects and completes other duties as assigned including but not limited to: participate in committees or groups to promote procurement. Participate in professional development opportunities relevant to the position. Assist in special projects and completes other duties as assigned. |
This position demands the ability to operate independently, and thrive in a team environment. Demonstrated ability to read, understand and follow typical, standard operating policies and procedures for tasks that are repetitive, clear and specific is essential. Knowledge of relevant procurement policy pertaining to purchasing, the rules and regulations of the University of Nebraska, and the National Association of Educational Procurement ethics guidelines and how to apply them within the work area and beyond is critical. Excellent organization skills and competence in the application of critical thinking skills and#knowledge of#how items#effect#the#entire procure to pay#process is required.#Attention to detail and excellent verbal and written communications skills are required. Ability to organize, analyze and evaluate purchase orders and requisitions. Requires use and knowledge of SAP, Ariba, and other data tracking systems and be able to explain, verbally and in written form, to end users clearly. Requires the ablitly to trouble shoot complex system issues, and effectively communicate them for resolution. Proficient knowledge of Microsoft Office software required, including the ability to use multiple Excel worksheets.
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Ability to read, interpret and apply written policy and procedures to daily work.#Critical thinking and analytical skills needed on a daily basis to manage conflict resolution. Responsible for independently and accurately apply university, federal, state, policies and procedures in a variety of scenarios and under tight timelines. This position requires a strong ability to read, interpret, and seeks guidance when necessary. Strong analytical skills to work independently and to prioritize workload under the pressure of competing assignments. Ability to accurately complete a variety of mathematical calculations; troubleshoot problems and#distinguish between user errors and system errors.
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Accuracy in processing is essential to satisfy procurement audit and compliance regulations. Responsible for completing procurement processes in a timely and low risk manner to ensure continuation of business for the university, seeking guidance as needed. Proper procurement procedure is necessary to avoid risks associated with pricing error, cost avoidance, terms and conditions risk and audit and compliance regulations. Effective communication is necessary to avoid incorrect guidance provided to end-users and suppliers.
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Employee will work extensively with all P2P staff throughout the NU system, department managers, campus representatives, and other affiliate offices. Must have the ability to work as a member of team, as well as independently, in a complex environment, and with respect for confidential and sensitive information. This position typically obtains and provides information according to prescribed business and finance practices.
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Receives moderate supervision
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Does this position supervise?:
No |
Type of Supervision Exercised:
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Office |
| Sit: Frequently (34-66%) | Bending:  |
| Stand: Occasionally (1-33%) | Kneeling:  |
| Walk: Occasionally (1-33%) | Reaching:  |
| Drive Motor Vehicle:  | Crawling:  |
| Squatting:  | Climbing:  |
| Animals (Category 1):  | Moving Machinery:  |
| Animals (Category 3):  | Biohazardous Material: NO |
| Blood & Bloody Fluids: NO | Uncomfortable temperature/ humidity:  |
| Radiation/ Radioactive: NO | Noise:  |
| Chemical Hazards: NO | Working from Heights:  |
| Electrical Hazards:  | Confined Space:  |
| 3B or Class 4 Laser:  | Dust and Dusty environments:  |
| Hot Work:  |
| Hearing Protection: NO | Eye Protection:  |
| Half or Full Face Reusable Respirator: NO | Protective Clothing: NO |
| Keyboard: YES | Pipefitting:  |
| Fine Manipulation:  | Grasping:  |
| Repetitive Motion:  |
If other use of hands/ wrists, please explain:
Operation of standard office equipment
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